General Shipping Information
Can you guarantee that my order will arrive by a certain date?
Do I have to be home to receive my order?
Can I track my orders on your web site?
I no longer have my Internet Order Number or email receipt. Can I still track my order?
Why can't I track my order?
Standard Shipping
I chose standard shipping. How soon will my order be processed and shipped?
How will my order be shipped (U.S. & Canada)?
Can I choose the shipping carrier for my order?
Can I specify where to leave my package when it arrives at its destination?
Rush Shipping (U.S. Only)
What Rush Shipping options are available?
How fast can my order be processed and shipped?
Can I choose the shipping carrier for my order?
Can I specify where to leave my package when it arrives at its destination?
Why can't I rush ship to my Post Office Box?
Shipping to Canada
Standard shipping to Canada
Shipping rates Canada
Gifts shipped to Canada
Converting costs of products
As a Canadian, what additional charges am I responsible for?
Will my package be delivered directly to my shipping address?
International Shipping
Do you ship outside the United States?
Do you ship to Asia?
Do you ship to the European Union?
How are International orders shipped?
Can you ship my International order to a P.O. box?
Nail Polish Shipping Restrictions
GENERAL SHIPPING INFORMATIONCan you guarantee that my order will arrive by a certain date?
Yes, we can but only if you choose Rush Delivery as your shipping option (available only on orders shipped within the United States). Otherwise, please allow approximately 2-5 business days from the date your order is placed for orders shipped via standard methods within the U.S. Orders shipped to Canada generally take approximately 3-7 business days from the date your order is placed; however, some packages can be held at the Canadian border for a longer period of time (at the discretion of the Canadian government).
Please Note: Due to the large volume of orders during certain promotions, please allow an extra 2 to 5 days (in addition to the timeframe listed above) for your order to arrive.
topDo I have to be home to receive my order?
Not necessarily, but that is at the discretion of the delivery driver and the delivery service used. However, we do require a delivery signature on U.S. orders of $300 or more to help make sure your order is not lost or stolen. Please note that you can choose to have your order shipped to an alternate address if you are concerned about missing the delivery.
topCan I track my orders on your web site?
Yes, you can track your order
here (you will need the Tracking Number from your Ship Confirmation Email).
Please Note: Tracking information is available 2-4 business days after you place your online order. However, orders placed over the phone, via mail or fax, or shipped outside the United States cannot be tracked. If you cannot track your package more than 3 business days after placing your order, please contact Customer Service at 1-800-831-4088 or
email us for assistance.
topI no longer have my Tracking Number or Ship Confirmation Email. Can I still track my order?
You can contact Customer Service at 1-800-831-4088 or
email us for assistance.
topWhy can't I track my order?
If you are unable to track your package (and it has been more than 3 business days since you submitted your order), please contact Customer Service at 1-800-831-4088 or
email us for assistance. Thank you.
topSTANDARD SHIPPING INFORMATIONI chose standard shipping. When will my order be processed and shipped?
Orders are usually processed the same day or the next business day. Please allow approximately 2-5 business days (from the date your order is placed) for delivery within the United States. Orders shipped to Canada generally take approximately 3-7 business days from the date your order is placed, however, some packages can be held at the Canadian border for a longer period of time (at the discretion of the Canadian government).
More detailsHow will my order be shipped? (U.S. & Canada)
Orders are generally shipped US Postal Service Priority Mail. The shipping method is based on weight and destination.
Please note: Canadian customers will be charged GST and duties on their order by the Canadian government (including gift orders to Canada).
Can I choose the shipping carrier for my order?
In order to keep shipping costs at a minimum for you and to ship your items in a timely manner, we use a variety of carriers and we're unable to accommodate requests for specific shippers.
Can I specify where to leave my package when it arrives at its destination?
Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the delivery driver. We are sorry we cannot accommodate these types of requests.
For a more detailed explanation of standard shipping, please refer to the shipping chart below:
STANDARD SHIPPING CHART
Order Total |
Standard Shipping |
$0.00 - $4.99 |
$2.00 |
$5.00-$13.99 |
$3.50 |
$14.00-$20.00 |
$5.50 |
$20.01-$40.00 |
$6.50 |
$40.01-$60.00 |
$7.50 |
$60.01-$74.99 |
$8.50 |
$75.00 |
$0.00 |
Deliveries are made Monday through Saturday depending on the area you live in, holidays are excluded. top
RUSH SHIPPING INFORMATION (U.S. ONLY) What Rush Shipping options are available?
We offer the following Rush Shipping options: 2nd Day and Next Day Air. See chart below for 2nd Day rates. Next Day Air shipments require calling our Customer Service department at 1-800-831-4088.
How fast can my order be processed and shipped?
If your order was placed
before 2:00 PM PT (excluding U.S. Federal holidays), it will be processed and shipped the same day. If placed
after 2:00 PM PT (excluding U.S. Federal holidays), it will be processed and shipped the following business day.
RUSH SHIPPING CHART
| Order Total |
2nd Day
(contiguous U.S. only)* |
2nd Day
(AK & HI)* |
| $0 - $13.99 |
$12.50 |
$17.75 |
| $14.00 - $20.00 |
$12.50 |
$18.50 |
| $20.01 - $40 |
$13.50 |
$19.50 |
| $40.01 - $60 |
$14.50 |
$20.75 |
| $60.01 - $80.00 |
$16.50 |
$23.50 |
| $80.01 - $100.00 |
$19.75 |
$25.75 |
| $100.01 - $120.00 |
$21.50 |
$27.50 |
| $120.01 - $140.00 |
$23.50 |
$28.75 |
| $140.01 - $160.00 |
$24.50 |
$29.50 |
| $160.01 - $180.00 |
$28.50 |
$33.50 |
| $180.01+ |
$30.75 |
$34.75 |
*No PO Boxes on Rush orders. Please note: All prices are in U.S. Dollars.
Deliveries are made Monday through Friday depending on the area you live in, holidays are excluded.
Can I choose the shipping carrier for my order?
No. In order to keep shipping costs at a minimum for you and to ship your items in a timely manner, we use a variety of carriers and we're unable to accommodate requests for specific shippers.
Can I specify where to leave my package when it arrives at its destination?
No. Delivery location (mailbox, front porch, outside garage, etc.) is determined solely by the delivery driver. We are sorry we cannot accommodate these types of requests.
Why can't I rush ship to my Post Office Box?
Our rush shipping carriers are unable to deliver to post office boxes.
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CANADIAN ORDERS
Standard Shipping to Canada
Orders shipped to Canada generally take 3 – 7 business days. However, due to heightened security, a small number of packages may be held at the Canadian border for a longer period of time. Shipping times are from the day the order has left our warehouse.
Orders received before noon Pacific Time, Monday through Friday will usually be processed the same day. On U.S. holidays, regular order processing may be slightly delayed. Also, some U.S. carriers may not ship or deliver on certain holidays.
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Shipping Rates to Canada
We want to make receiving Paula's Choice and Paula's Select products in Canada as easy as possible for you. If you have any questions regarding this process, please call us at (800) 831-4088 (Monday – Friday 6 am to 6 pm, Saturday – Sunday 8 am to 4:30 pm, Pacific Time) or email us anytime. Please see the following chart for shipping rates to Canada:
Order Total*
|
Standard Shipping with Brokerage*
|
| $0.00 - $4.99 |
$4.00 |
| $5.00 - $13..99 |
$5.50 |
| $14.00 - $20.00 |
$7.50 |
| $20.01 - $40.00 |
$8.50 |
| $40.01 - $60.00 |
$9.50 |
| $60.01 - $74.99 |
$10.50 |
$75.00+
|
$2.00 |
*Please note: All prices include Brokerage and are in U.S. Dollars. Convert to Canadian Dollars.
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Gifts Shipped to Canada
Please note that duties and customs charges may still apply at time of delivery. This is at the discretion of the Canadian Government.
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Converting Costs of Products
All of the prices listed for our products are in US dollars. To convert to Canadian dollars please use the free online conversion chart available at
http://www.xe.com/ucc/.
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As a Canadian, what additional charges am I responsible for?
The Canadian government requires that you pay the appropriate Canadian taxes (GST or/and PST and/or HST) and duties on your order. These amounts vary depending on your province. All customs and import duties are applied to your order. Please contact your local Customs office for details on how charges are applied in your locale.
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Will my package be delivered directly to my shipping address?
Depending on the delivery area, your local post office may (at their discretion) deliver your package directly to the shipping address you provide, or they may send a notice for pick-up.
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INTERNATIONAL SHIPPING
Do you ship outside the United States?
Yes, we do ship internationally. However, international orders are excluded from all "free shipping" specials. Depending on destination and the weight of your package, international orders ship via DHL and generally arrive within 3-5 business days from the date we receive your confirmation. The carrier cannot deliver to PO Boxes and due to border and/or customs restrictions we cannot ship to Greece, Nigeria, Spain, Venezuela or the continent of Africa at this time.
NOTE: THE SHIPPING COSTS WE CHARGE DOES NOT INCLUDE ANY TAXES, DUTIES, OR CUSTOMS/BROKERAGE FEES COLLECTED UPON DELIVERY. (Gift orders are not exempt.) THESE FEES VARY FROM COUNTRY TO COUNTRY AND ARE SOLELY YOUR RESPONSIBILITY.
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Do you ship to Asia?
For convenience and savings on shipping expenses for our customers in Asia, our Paula's Choice distributor in Singapore ships to most Asian countries. Please contact them directly to place your order or to find out about their specific product availability.
Paula's Choice Singapore
Phone: +65 9068 3333
Email: paulas@starhub.net.sg
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Do you ship to the European Union?
For convenience and savings on shipping expenses for our customers in Europe, Paula's Choice Europe ships to all countries in the European Union. Please contact them directly to place your order or to find out about their specific product availability.
Paula's Choice Europe
Binderij, 3W
1185 ZH Amstelveen
The Netherlands
Telephone: +31 20 3458426 (Monday, Tuesday, Thursday, Friday 9 am to 1 pm Central European Time)
Fax: +31 20 3458851
Web site: www.PaulasChoice.eu
Email: info@paulaschoice-eu.com
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How are international orders shipped?
To provide our international customers with the best possible service, all orders outside the US and Canada are shipped via International Express. This allows us to track and insure your products. Shipping prices are based on weight and start at $29.00 (US funds), depending on the destination.
Special Note Regarding Customs and Duties: All customs and import duties are applied when your shipment reaches the destination country. Unfortunately, we have no control over these charges and we cannot estimate them due to rate fluctuations according to location. All customs and import fees are solely your responsibility. By giving Paula's Choice your consent to ship an order, you assume full responsibility for the taxes, duties, or customs/brokerage fees required in your country. If you refuse your package upon delivery and notification of these fees, Paula's Choice will not issue a refund for your purchase or the original shipping cost. Please contact your local customs office for details on how charges will be applied in your area.
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Can you ship my international order to a PO box?
Unfortunately, our international carrier does not deliver to PO boxes.
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Why can't you ship nail polish internationally?
The Department of Transportation (DOT) restricts air shipment of certain items that could contribute to an on-board fire or other hazards. These include products with flammable chemicals that have potential to explode in flight, such as nail polish.
Please note that duties and customs charges may still apply at time of delivery. This is at the discretion of the Canadian Government.All of the prices listed for our products are in US dollars. To convert to Canadian dollars please use the free online conversion chart available at .The Canadian government requires that you pay the appropriate Canadian taxes (GST or/and PST and/or HST) and duties on your order. These amounts vary depending on your province. All customs and import duties are applied to your order. Please contact your local Customs office for details on how charges are applied in your locale.Depending on the delivery area, your local post office may (at their discretion) deliver your package directly to the shipping address you provide, or they may send a notice for pick-up. For convenience and savings on shipping expenses for our customers in Asia, our Paula's Choice distributor in Singapore ships to most Asian countries. Please contact them directly to place your order or to find out about their specific product availability. For convenience and savings on shipping expenses for our customers in Europe, Paula's Choice Europe ships to all countries in the European Union. Please contact them directly to place your order or to find out about their specific product availability.
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