Thank you for your interest in Paula's Choice.

About Us:
Paula’s Choice (www.paulaschoice.com) is a Seattle area-based, Internet-only, global cosmetics company with distribution in 38 countries (Indonesia, Singapore, Korea, China, Australia, the EU, Canada, Mexico, Thailand, Vietnam, Malaysia, and the Philippines). Paula’s Choice is seeking experienced, talented individuals to help lead the company into their next phase of growth.
Our founder, Paula Begoun is the best-selling author of several books about the cosmetics industry including Don’t Go To The Cosmetics Counter Without Me. Over the past 25 years Paula’s exhaustive research and quest for high quality, reasonably priced products led her to develop Paula’s Choice in 1995, her own premier product line of makeup and skin care products.
All positions require applicants to be within the Seattle area (Paula’s Choice headquarters are located in Renton, Washington).

Why Work Here?

• Paula’s Choice is a fast-growing, team-oriented company with generous compensation and benefit packages.
• Paula’s Choice boasts remarkable products, a strong reputation, and a loyal and established consumer base from around the world.
• Paula’s Choice offers an encouraging and cooperative work environment.
• Paula’s Choice is an energetic and dynamic company with a dog-friendly workplace policy.

Don’t miss your chance to be part of a company based on solid principles of integrity and empowering consumers.

Available Positions:

• Creative Director
• Customer Service/Sales Consultant; Level III
• International Marketing and Business Development Manager

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Creative Director

Job Description

Full-time, on-site position. No freelancers or telecommuters please.

As a hands-on Creative Director you know how to have fun at your job and have the ability to infuse emotion into creative imagery that engages and inspires the target audience.

You create compelling creative concepts that connect with the audience on an emotional and intellectual level without resorting to “Better than Botox” and “Miracle in a Bottle” marketing hype.

You possess a deep understanding of user-centered research, Content Strategy, Copywriting, Design, Print collateral, Front-end development and Interactive development.

You will play a key leadership role working with User Interface Designers, Graphic artists, Marketing, Web Development, Sr. Management and outside contractors for photography, video and printing.

Responsibilities:

• Concept, develop and manage a “best in class” Creative product
• Direct your team to develop great creative as well as jump in yourself to do hands-on creation of print and interactive layouts and graphics.
• Analytical skills are required to evaluate market reports, trade statistics and other quantitative information.
• Manage creative teams and tracks of work, including:
  • Translate marketing objectives into creative strategies, present and sell to Sr. Management
  • Lead and direct the creative team from concept to completion
  • Plan time and budget estimates for highly complex projects
  • Do hands-on design
• Experience developing needs assessment, scopes of project and cost models for creative services and contribute to managing P&L

Capacity requirements:

• 10+ years of industry experience in a well established, creative role with a proven track record of success, agency and in-house experience a plus
• Solid verbal communication skills, with experience presenting to all levels of management and co-workers
• Knowledge of print collateral, direct marketing, online advertising, web experiences, and copywriting with proven conceptual, design and copywriting abilities. Ecommerce and catalog experience a plus.
• Must be well-versed in user-centered design methods and techniques
• Possess a deep understanding in related creative tracks: design, interactive development, copywriting and content strategy
• Proficient to expert in: InDesign, Illustrator, Photoshop, Visio, Microsoft Office, Flash, Video.
• Dreamweaver and Fireworks proficiency a plus
• Must have project experience in working with teams on large scale, long-term projects
• Excellent analytical and process-oriented skills
• Excellent writing skills
• Ability to gracefully handle multiple projects in a fast-paced environment
• Passionate attitude with willingness and enthusiasm to inspire your team
• Alignment to Paula’s Choice vision and core values

Education:

• Bachelor's degree required in design-related discipline: Interaction, Information or Interface design, Design Planning and Graphic Design.

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Customer Service/Sales Consultant; Level III

Job Description

Paula’s Choice is looking for an experienced and dedicated Customer Service/Sales Consultant to join our team. As a high level member of our service team, you will be acting as a brand ambassador by cultivating our brand awareness to our domestic, international consumers both wholesale and retail.

As a Level III Customer Service/Sales Consultant, your primary responsibility will be cultivating, promoting and driving our wholesale partner program to the next level. Ultimately, you will become the driving force behind our reseller model called Paula’s Choice Partner Program. This will include conducting sales calls by using a house list our clients working to increase sales, ensure client satisfaction and promote product sell through. Additionally, you will need to identify new sales targets to increase this area of our business, assist marketing department in the planning and execution of promotions related to our reseller program and provide customer support ensuring clients receive needed ongoing training, sales support and new product samples/materials.

Along with all of our Customer Service Consultants you will also be responsible for answering, researching and resolving customer questions, inquires and concerns in an accurate, efficient and timely manner which you must be able to communicate effectively through various forms of mediums such as live chat, e-mail and telephone.

You will need strong account management experience combined with a track record of success in selling products and services. 

Responsibilities:

• Understand and sell the Paula’s Choice brand and philosophy
• Implementing marketing strategies - working with marketing, sales, and our admin team you will implement strategies to increase sales and raise brand awareness related to our PC Partner program
• To develop and implement a promotions and communications plan that will build relationships with our PC Partner clients and ultimately increase sales. To include PR, advertising, direct mail, web marketing and other innovative communications methods
• Creating new ideas and development of support materials for the PC Program
• Manage wholesale partner program accounts and records
• Coach PC Partners in the best practices of Paula’s Choice merchandise strategies, standards, and presentation
• Work with service and marketing teams to ensure they execute our deliverables
• Trouble shoot all customer issues
• Make product suggestions and answer customer’s questions
• Process orders returns and exchanges (retail & wholesale)
• Handle business correspondence as needed
• Communicate effectively via telephone and Live Chat
• Process orders correctly and efficiently

Skill requirements:

• 2-5 years experience as a Customer Service/Sales Consultant, Lead or Wholesale Business Representative preferably with a retail sales background
• Proven high level leadership experience
• Professional sales experience
• Strong independent work ethic, business acumen and desire to build a wholesale partner program from the ground up
• Understanding of merchandising
• Strong drive, energy and initiative
• Professional and friendly telephone voice
• A strong passion for customer service
• Excellent verbal and written communication skills
• Prior experience utilizing Live Chat
• Accurate and fast data entry skills
• Interest or background in Cosmetics or Skin Care a plus
• Experience with e-mail correspondence
• Ability to work in a face paced environment
• Ability to handle oneself gracefully under stress
• Computer skills including but not limited to: Word, Excel, PowerPoint, Internet, Email and ability to master our internal website

Physical Requirements:

• Able to sit for long periods of time, up to eight hours

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International Marketing and Business Development Manager

Job Description

We are looking for an International Marketing and Business Development Manager for our Internet based cosmetics company. This dynamic person would be responsible for maintaining and enhancing our international partnerships in over 35 countries by reviewing and reinforcing marketing strategies, overseeing content and pricing consistency, prioritizing various needs of the distributors, communicating product information, and coordinating and participating in our team’s efforts for customer service training. The International Marketing Manager is also responsible for establishing a vision of oversees opportunities and expansion.

Skill requirements:

• A Bachelor’s degree or MBA in business marketing along with previous related experience is essential.
• Previous Internet marketing experience a must.
• Previous experience developing international retail markets.
• Understanding of global markets, preferably as it relates to the cosmetics industry.
• Familiarity with the international trade environment, including legal, economic, financial, regulatory, political and cultural aspects. It is particularly important to comprehend the effect that cultural values have on product demand and on business practices.
• Analytical skills are required to evaluate market reports and other quantitative information.
• Proven ability to integrate marketing information from many sources into a cohesive, organized structure.
• A solid understanding of the company’s products, what their strengths and weaknesses are, and how they can be adapted for foreign markets. For some products, this requires detailed technical knowledge.
• Strong interpersonal skills are required as well as a good understanding relating to international relationships.
• A strong instinct for identifying and developing target international partnerships.
• Ability to analyze competitors and recommend marketing/product strategies.

Capacity Requirements:

• International travel may be required.
• Reports to the Sr. Director of Marketing.
• Flexible work hours that allow for scheduling International phone calls.
•  Knowledge of Internet marketing and the cosmetics industry.
• This job requires living in the Seattle area (relocating allowance will be provided for the right candidate).

For Consideration: E-mail your resume to:

Careers@paulaschoice.com
Mail to: 1030 SW 34th Street, Suite A, Renton WA 98057
Fax to: (425) 988-6072

We do not accept calls or drop-ins. Paula’s Choice is an energetic and dynamic company with a dog-friendly workplace policy.

Paula’s Choice, Inc. is an Equal Opportunity Employer.